FAQ
We strongly recommend making a reservation ahead of time, both to ensure we have your dog's current vaccination records, and that we have enough space for your pup! We would hate for you to show up and have to turn you away because we are full. We always appreciate a call for a last minute reservation!
Note that all new customers do require a reservation for a free evaluation day.
We offer a free evaluation for all new dogs, which is simply a day of daycare to ensure that our facility is a good fit for your pup. You simply drop off your dog in the morning of the evaluation and pick up in the afternoon/evening. We will provide feedback on your evaluation day upon pickup, and if all went well you are welcome to come for boarding and daycare!
You are welcome to email, call or text us, whatever is easiest for you! If we do not immediately answer or response, please give us a short time as we are likely tending to the dogs.
Email: austinpupculture@gmail.com,
Call or Text: (512) 524-0057
We provide beds, bowls and bedding for all pups. We accept smaller beds and blankets (that will fit in a washing machine) but generally do not take larger dog beds. You are welcome to bring a personal item for your dog's comfort, but do not allow toys that are unsafe for a dog to be left unsupervised with while in their suite, including tennis balls, small chew toys, and raw hides.
Our goal is to be as flexible as possible. There are certain times of the year that we will enforce cancellation fees, including Spring Break, July 4th, Thanksgiving, and Christmas. For those times, will require at least 7 days notice prior to your check-in date in order to cancel without a fee. Thank you for your understanding!
All boarding dogs are let out first thing around 6:45am, and then brought inside for breakfast. We start group play at 8AM which goes until noon. We rotate dogs throughout group time based on size, temperament, and other socialization factors (e.g. two dogs that don't get along with each other). All dogs go up for nap time from 12pm to 2pm, and then playtime resumes from 2pm until about 5:30pm. At that point, boarding dogs are given dinner, and let out one last time around 6:45pm for a potty break before bedtime.
You may pick up and drop off for boarding at any time during our office hours, although we always recommend an earlier drop off so your dog can get acclimated and burn off some energy prior to bedtime. For daycare, you will need to drop off in the morning and pickup in the afternoon/evening.
Office Hours:
Mon - Fri: 7:00AM - 12:00PM and 2:00PM - 7:00PM
Sat: 8:00AM - 11:00PM and 3:00PM - 6:00PM
Sun: 3:00PM - 6:00PM
The evaluation day will help us get an initial feel for your pup’s energy levels and play style. We do rotating play groups, and dogs with high energy levels who get along with everyone will often get the most time. As much as we value play time, rest is also an essential part of a balanced pup, so we require down time during naps as well as after a session of play. We focus on grouping your pups with other dogs who will provide the best quality of play rather than just a set amount of time. We aim to have every pup out for at least 3 hours each day. If at any time you are concerned that your pup is returning home too tired or not tired enough, please bring it to our attention and we can work to modify his/her schedule the best we can.
As long as your dog is not aggressive towards other dogs or humans, we are happy to accommodate them at Austin Pup Culture. Some dogs enjoy playing more than others, and some are just comfortable being part of the pack but are less playful. They will still be in playgroups with other dogs throughout the day, as we don't offer one-on-one service. We will always be transparent with you regarding how your dog does in our care.
If your pup often gets severely stressed when alone, or in new environments, our facility may not be the best fit for them. We strive to make daycare and boarding as fun and stress-free as possible, but we will not be the right fit for every pup’s unique needs. If your dog prefers being at home to be comfortable, we recommend having a professional dog sitter to minimize the stress of having their humans away.